McDonalds ends AI drive-thru trial as fast-food industry tests automation McDonald’s
McDonald’s Abandoning AI-Powered Drive Thrus After Embarrassing Failures Joe Reinstein, executive director of the Digital Restaurant Association, noted that while it’s still “early days” for AI-powered restaurant tech, he acknowledged that such advanced technologies can solve real problems for restaurants. As such, more restaurants are turning to AI and robotics to streamline back-of-house operations, as well as reduce labor costs. In the sea of AI voice assistants, hospitality phone agents haven’t been getting as much attention as consumer-based generative AI tools like Gemini Live…